If you receive an error message when trying to log into X3watch, please try the following:
1. Check your X3watch Premium username (email) and password. Incorrect email addresses or passwords may prohibit a successful log in.
2. Check your internet connection. Latency and packet loss can cause connection issues between the X3watch application and the server it relies on for filtering. You can test your connection by trying another computer, or by accessing the internet from any WiFi enabled device such as a tablet or smartphone.
3. Check for third party security applications like firewalls or antivirus clients. If possible, temporarily disable them and try logging back into X3watch Premium.
4. If all of the options above fail, you may want to remove/uninstall X3watch Premium in order to determine if the internet connection is out.
Uninstall instructions can be found here: